Community Grievance Handling Officer - FPIC Program

Join a meaningful mission in Bali’s thriving community development sector as a Grievance Handling Officer specializing in Free, Prior, and Informed Consent (FPIC) processes. This role is pivotal in ensuring ethical engagement with local communities in Badung, Bali. As a Grievance Handling Officer, you will be the voice of the community, addressing concerns and resolving disputes with empathy and professionalism. You will work closely with local stakeholders, ensuring that their voices are heard and that their concerns are addressed in a timely and effective manner.

At Pengiklan Anonim, we are committed to fostering a culture of respect and understanding. We believe that by addressing grievances promptly and fairly, we can build stronger, more resilient communities. This is your opportunity to make a tangible difference in the lives of others.

In this role, you will use tools like JIRA for project management, Slack for communication, and Google Workspace for documentation. You will also need to be proficient in Microsoft Office and have a good understanding of community development principles.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for community members, addressing their grievances and concerns.
• Facilitate and mediate disputes between community members and stakeholders.
• Ensure that all FPIC processes are followed, maintaining the integrity and ethical standards of the program.
• Document all grievances and resolutions, maintaining accurate and up-to-date records.
• Collaborate with local authorities and other stakeholders to address community issues.
• Provide regular updates and reports on the status of grievances and resolutions.
• Participate in community meetings and events, fostering a sense of unity and understanding.
• Stay informed about local laws and regulations, ensuring compliance with all relevant statutes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as community development, social work, or a related discipline.
• Minimum of 3 years of experience in community grievance handling or a related role.
• Strong communication and interpersonal skills, with the ability to build rapport with community members.
• Proficiency in Microsoft Office and familiarity with project management tools like JIRA.
• Understanding of FPIC processes and community development principles.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in Bahasa Indonesia, both written and spoken.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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