CRM & Loyalty Specialist (Bali - Hybrid/Remote)

Join Hai Kah Lang Sdn Bhd, a dynamic and innovative company driving customer loyalty and sales growth across multiple brands. We are seeking a passionate CRM & Loyalty Specialist to join our team in Bali (hybrid/remote options available). In this role, you will be at the heart of our customer engagement strategy, leveraging advanced CRM tools and data analytics to build and nurture customer relationships.

As a CRM & Loyalty Specialist at Hai Kah Lang Sdn Bhd, you will work closely with our marketing, sales, and customer service teams to implement and optimize our loyalty programs. You will use your expertise in CRM systems like Salesforce and loyalty platforms such as SAP Hybris to create personalized customer experiences that drive repeat business and brand advocacy.

This is an exciting opportunity to grow your career in a fast-paced, customer-centric environment. If you are a results-driven professional with a passion for customer loyalty and a proven track record in implementing and managing CRM and loyalty programs, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Design, implement, and manage CRM and loyalty programs using Salesforce and SAP Hybris.
• Analyze customer data to identify trends and opportunities for loyalty program enhancements.
• Collaborate with marketing and sales teams to create personalized customer experiences.
• Monitor program performance and make data-driven recommendations for improvements.
• Provide training and support to internal teams on CRM and loyalty program best practices.
• Stay up-to-date with industry trends and best practices in CRM and loyalty marketing.
• Ensure compliance with data protection regulations and internal policies.
• Contribute to the development of customer engagement strategies that align with company goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in CRM and loyalty program management.
• Proven expertise in Salesforce and SAP Hybris.
• Strong analytical skills with experience in data analysis tools like Tableau or Power BI.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in CRM or loyalty program management is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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