Customer Service Representative (Rental Service) - HMO from Day 1 + Free Dependent Coverage
Join Enshored Inc. as a Customer Service Representative (Rental Service) in beautiful Bali and become the trusted expert behind complex customer investigations. In this dynamic role, you'll guide frontline teams, resolve intricate service inquiries, and safeguard customer satisfaction. With HMO from Day 1 and free dependent coverage, we offer comprehensive benefits to support your well-being and growth.
As a Customer Service Representative, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving service issues. You'll work closely with our frontline teams to ensure seamless customer experiences. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.
Enshored Inc. is a leading provider of rental services in Bali, known for our commitment to excellence and customer satisfaction. We offer a vibrant work environment, opportunities for professional growth, and a competitive salary package.
π Tanggung Jawab Pekerjaan
- Handle and resolve customer inquiries and complaints related to rental services.
- Guide and support frontline teams to ensure high-quality service delivery.
- Investigate and resolve complex service issues to maintain customer satisfaction.
- Monitor customer feedback and implement improvements to enhance service quality.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Collaborate with various departments to ensure seamless service operations.
- Maintain accurate records of customer interactions and service requests.
- Stay updated with industry trends and best practices in customer service.
π Kualifikasi & Syarat
- Minimum of 2 years of experience in customer service or a related field.
- Proven ability to handle complex customer inquiries and resolve issues.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software such as Salesforce or HubSpot.
- Fluency in English and Bahasa Indonesia.
- Ability to work well under pressure and meet tight deadlines.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
π οΈ Keahlian
Kirim lamaran sekarang sebelum batas waktu.π Lamar Sekarang